Category: Technology
Company: Gartner
Created by: consultant
Number of Blossarys: 2
English (EN) An agreement that sets the expectations between the service provider and the customer and describes the products or services to be delivered, the single point of contact for end-user problems and the ...
The telecommunications switch in an intelligent network which handles a call with reference to supplementary routing and database information contained at a service control point (SCP).
Routers are a class of network controller that determines the best route for data and voice transmissions between a transmitter (sender) and a receiver. They are typically controlled by software and ...
Service parts planning (SPP) supports the optimal stock quantities and location of items used to service internal assets or customer equipment in the aftermarket. SPP applications address processes ...
A minor revision to a software product that contains feature updates or bug fixes, but not enough new code to warrant a new version number.
A tool for monitoring, measuring, managing and demonstrating the contribution of IT to the enterprise.
The performance goals of specific business processes to meet overall business-unit objectives.
